Question that I’d like for agency owners to answer, people who...

Question that I’d like for agency owners to answer, people who actually control and write checks for the agency. One of my agents had sold a HO policy a couple of years ago with Northern neck, which is only in Virginia and only do personal lines.  originally he had quoted this in superior tier, and gave them the enhancements in the superior homeowners endorsement (RC included for dwelling and contents). The company came back and said