Couple short stories from today with an older client I work...

Couple short stories from today with an older client I work with: Client calls to ask about his Safeco auto renewal increase. I explained how they had a rate revision as well as annual mileage on his wife's car increased from 3k to 4k. "That's ridiculous! Why would they increase it? She drives less than 3k even!". I explain the increase and add, "that's great! I'd be happy to reduce it for you, I just need service receipts to justif