Question for State Farm - Ohio Our commercial auto client was in an...

Question for State Farm - Ohio Our commercial auto client was in an accident with a State Farm client on 12/02/25. State Farm client was at fault party. State Farm deemed my insured's vehicle a total loss. Insured paid $442.00 at time of loss to have vehicle towed. Now State Farm is stating they will not pay his towing bill. True or False? Do I have my insured submit the tow bill again to a supervisor or do they normally not pa