very helpful, thank you!
what say you?
oh GOD. basically they pay whatever the hell they want when they want. You could try the supervisor and raise hell about it but we have 3 (out of 7) claims with State Farm since August that are still open because of this type of mess.
Oy. My client is not happy with the handling of this claim.
it's been SO bad that we have advised all our clients, from now on, to file and subrogate.
Is this part of a limits discussion?
Have they submitted it the claim file?
$422 sounds crazy high. They will or should pay reasonable cost.
reasonable towing costs are typically considered part of the loss. 'But for' the accident, your insured wouldn't have incurred that expense. I'd recommend resubmitting the tow bill and asking for a supervisor review if it's already been denied. If they still refuse, ask them to provide the basis for denial in writing.