What is everyone’s retention ratio now a days. I am in my low 80s with some carriers as the request to reshop has increased with the markets offering better prices to attract new customers. I had 2 carriers called me out on the lower retentions, is this a big problem or other people is going through this situation to? It is not like we can ignore the customer and watch them leave the agency.
Correction! My agency retention is 97% but
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