My remote CSR is having trouble staying organized and keeping up on...

My remote CSR is having trouble staying organized and keeping up on workflow and task lists. It doesn't happen often but occassionally she'll miss an email from me with a task and we won't realize it until later. I tend to send her a lot of emails throughout the day which is effectively her task list. Does anyone have any suggestions of programs or software or just systems in general that might help improve organization, workflow, p

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