I’m an agent in Colorado with a new client, let’s call her Brenda....

I’m an agent in Colorado with a new client, let’s call her Brenda. Before her policy started at our agency, another woman (let’s call her Susan for the story telling purpose, but we don’t actually know her name) dented Brenda’s car door in a Walmart lot by swinging her own car door open really hard. Susan refused to share insurance info, was rude, made racist remarks, and drove off. Brenda only has a video of Susan that she took wit