I don’t currently have a Virtual Assistant or unlicensed staff, but I just asked all my carriers about unlicensed staff servicing clients through their portals and the general consensus is that it isn’t allowed.
How are there so many agents with VAs and unlicensed staff doing this? Are they making all CSRs get licensed? What if your VA is licensed in another country? Are these people just not reading their carrier contracts? Are you
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