https://www.wsj.com/.../we-heard-from-more-than-1-000...
Copied the meat of the article in the comments. Decent follow up to their prior reporting. I had no idea Allstate is piloting direct sales to consumers all done with AI, and I'm an Allstate agent! Though we've sold directly to consumers online policies for a while. Most of those policies bought directly online are
WSJ.COM
We Heard From More Than 1,000 Readers on State Farm’s Controversial AI Makeover
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